Privacy Policy – Datebell

Overview

Datebell is a Shopify app operated by Griops (“we”, “us”, or “our”). It adds customer birthday triggers to Shopify Flow. This policy explains what data Datebell uses to do that, what we store, and how it’s deleted.

Store Data

When you install Datebell, Shopify gives us your store’s domain and the access tokens the app needs to work with your store. We also store your store’s time zone and your Datebell settings: the send hour, how many days before a birthday the “coming up” trigger runs, the reward abuse setting, and which triggers your Flow workflows use.

Your Customers’ Data

Datebell uses data about your store’s customers only to start your birthday workflows and to show you what happened.

Birthdays. Datebell reads each customer’s birth date from Shopify’s standard birth date field on the customer profile. Birth dates stay in Shopify. We don’t copy them to our servers.

Reward abuse protection. To stop a customer from getting more than one birthday reward, Datebell stores a small record on the customer in Shopify: the date of the last birthday it triggered, when, and which triggers were sent. Your staff can see it on the customer; customers can’t.

Activity log. For each birthday trigger, we store the customer’s Shopify ID, the trigger, the birthday it was for, and whether it was sent, blocked, or failed, with the reason. This is the activity log in Datebell. We delete entries after 90 days.

Names. Datebell shows customer names in the app (upcoming birthdays and the activity log). It reads them from Shopify when you open the page and doesn’t store them.

Shopify Flow. When a birthday trigger runs, Datebell sends the customer’s ID, birth date, and birthday to Shopify Flow, which starts your workflow. What your workflow then does with it, for example sending an email or creating a discount code, is up to you and the apps it uses.

Customer account block. If you add Datebell’s block to customer account pages, customers can enter their own birthday there. It’s saved directly to their customer profile in Shopify.

Sidekick. If you ask Shopify’s Sidekick about birthdays, Datebell answers from the same data it shows you in the app.

Use and sharing. We don’t use your customers’ data for our own marketing or advertising, we don’t sell it, and we don’t share it with anyone outside Shopify, except the hosting providers that run Datebell.

Logs

Our servers keep technical logs to run and support the app, for example when a birthday trigger was sent or failed. Logs include your store’s domain and may include customer IDs, but not customer names, email addresses, or birth dates. We delete logs after 14 days.

We also record page load times in the app (page, country, and timing) to keep it fast.

Deletion

When Shopify asks us to erase a customer’s data, we delete their entries from your activity log. Their birth date and reward record are stored on the customer in Shopify and are removed with the customer.

When you uninstall Datebell, birthday triggers stop right away. Shopify asks us to delete your store’s data 48 hours later, and we then delete all of it, including your settings, access tokens, and activity log.

Third-Party Sharing

We do not sell your personal data. We use hosting and infrastructure providers to run Datebell, subject to appropriate data processing agreements. We may also disclose information when required by law.

Data Protection

We take reasonable technical measures to protect your information. No system is completely secure, but we work to minimise risk.

Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a new date below.

Contact

For any questions about this Privacy Policy, contact us at [email protected].

Last updated: November 12, 2026